How can we help?
Answers to common questions about Chess Master and Daily Tarot, and how to reach a human when you need one.
Frequently asked questions
Do I need an account?
No. None of our apps require sign-up or login, and we do not run servers that store your data.
How do I delete my data?
All data is stored on your device. Use the app's Settings to clear history, or uninstall the app to remove everything.
How do I restore a purchase (Chess Master Premium)?
Reinstall the app and open the Premium screen. Purchases are tied to your Google Play or Apple ID account and restore automatically. If not, contact us with your order number.
How do I cancel a subscription?
Subscriptions are managed by the store, not by us. On Android open Google Play, then Payments & subscriptions. On iOS open Settings, tap your name, then Subscriptions.
How do I control ads?
Ads are served by Google AdMob. You can reset or opt out of ad personalisation in your device's Google or Apple privacy settings. Chess Master Premium removes ads entirely.
The app crashes or a game behaves strangely. What should I send?
The app name and version, your device model and OS version, and what you did just before it happened. A screenshot or screen recording helps a lot.
Can I request a new game or feature?
Yes, please. Email us with your idea. Many games in Chess Master were added because players asked.
Still stuck?
Email dodangtruong2002@gmail.com. Please include the app name, your device model and OS version, and what happened. Screenshots help a lot.